Examine Healthcare Payments
Improve the payment experience with insights from the 2021 U.S. Bank Healthcare Payments Insight Survey Report.
U.S. Bank surveyed over 1,000 U.S. healthcare consumers to discover how patients want to pay, what they're concerned about, and how new innovations are transforming payments for the future.
How COVID-19 continues to transform healthcare payments
The pandemic is bringing about profound changes in the healthcare industry, for patients and providers alike. Based on a 2021 U.S. Bank survey of healthcare consumers, the biggest change we’re seeing is accelerated patient demand for digitization.
Top 3 ways digital payments can transform the patient experience
When patients have a better experience with their healthcare providers everyone benefits. Patients are more likely to seek care and find the right treatment, while providers can deliver services more efficiently and collect payments more consistently.
3 benefits of integrated payments in healthcare
Today, healthcare organizations are complex enterprises that rely on a variety of software applications to collect, organize and process information. While these technologies offer many advantages that make managing a clinic or hospital easier, problems and inefficiencies can arise if they work in isolation.
Healthcare Payments Insights
of patients used
telehealth in 2020
69% of these consumers want telehealth expanded
of patients worry about
payment device cleanliness
58% of providers offered their patients touchless check-ins
made a payment at provider’s
office on day of service
56% are comfortable resolving payment questions via live text or video chat
3 healthcare payment trends that will continue to matter in 2022
As our 2021 Healthcare Payment Insights Report revealed, the patient experience is going digital. Digitization certainly isn’t new but the need to digitize has greatly accelerated over the last couple of years. Here’s our take on a few key trends that will sustain the drive to digitization in 2022.
Get the 2021 U.S. Bank Healthcare Payments Insight Survey Report
Take an up-close look at healthcare payment systems today with this unique survey of over 1,000 U.S. healthcare consumers.
The report examines:
- How patients want to pay.
- What they are concerned about.
- How new innovations are transforming payments for the future.